Shipping Policy

At Hair From Heaven, we are committed to delivering your order quickly and securely.

Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly extended.

Shipping Time
Once shipped, orders typically arrive within 3–7 business days depending on your location.

Tracking Information
You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Delays
Hair From Heaven is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.

Due to the nature of our products and for hygiene purposes, all sales are final.

We only accept returns or exchanges under the following conditions:

• The item received is defective, damaged, or incorrect

• The product is unused, unaltered, and in its original packaging

• The lace has not been cut and bundles have not been installed or manipulated

Return Request Window
You must contact us within 48 hours of delivery to request a return or exchange.

How to Request a Return
Please email us at [your email here] with:

• Your order number

• Clear photos of the issue

• A brief description

Once approved, we will provide return instructions.

Non-Returnable Items

• Used or installed hair bundles

• Customized or altered products

• Clearance or final sale items

Refunds

If your return is approved and received, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. Once processing begins, cancellations are no longer permitted.

Contact Us

For any questions, please either use the contact form or email us contact us at:
[your email here]